Last Updated: 17 September 2026

These Booking Terms apply to bookings made with Jaribu Tours & Safaris and should be read together with the Jaribu Terms & Conditions and Cancellation, Refund & Booking Policy.

Additional conditions may apply to individual tours, safaris, packages or activities.

PART A – BOOKING TERMS

1. Making a Booking

Customers may make bookings through:

  • The Jaribu website;
  • Online booking and checkout;
  • Email;
  • Telephone;
  • WhatsApp;
  • Travel agents;
  • Approved partners; or
  • Other booking channels authorised by Jaribu.

A booking request does not become a confirmed booking until Jaribu has accepted it and the required payment has been received.

2. Information Required for Booking

Customers must provide accurate information required to operate the service.

Depending on the booking, this may include:

  • Full name;
  • Contact details;
  • Number of travellers;
  • Travel date;
  • Pickup and drop-off details;
  • Accommodation details;
  • Passport or travel information where necessary;
  • Emergency contact information;
  • Special requirements; and
  • Other information reasonably necessary for the service.

The booking holder is responsible for ensuring that information supplied for all participants is accurate.

3. Booking Holder Responsibility

The person making a booking confirms that they have authority to provide information and make arrangements for all travellers included in the booking.

The booking holder is responsible for communicating relevant booking conditions to the other participants.

4. Confirmation

A booking confirmation will normally contain:

  • Booking reference;
  • Tour or service;
  • Date;
  • Pickup information;
  • Number of participants;
  • Price;
  • Amount paid;
  • Outstanding balance, where applicable;
  • Important instructions; and
  • Applicable special conditions.

Customers should review their confirmation immediately and notify Jaribu of any errors.

5. Number of Participants

The number of participants must correspond with the number stated in the booking.

Adding participants after confirmation is subject to availability.

Additional participants may be charged at the applicable rate.

6. Child Bookings

Children may be subject to:

  • Minimum or maximum age requirements;
  • Different pricing;
  • Vehicle restrictions;
  • Activity restrictions;
  • Accommodation conditions; or
  • Park/reserve rules.

The applicable child policy will be displayed on the relevant tour page where possible.

7. Pickup and Meeting Points

Customers must carefully review their pickup instructions.

For private or hotel pickups, customers must provide an accurate address and relevant access instructions.

For scheduled tours, failure to be at the agreed pickup location at the required time may result in the tour departing without the customer.

8. Travel Documents

For domestic or international travel, customers are responsible for having the documents required for their journey.

Depending on the destination, these may include:

  • Valid passport;
  • Visa;
  • Immigration documentation;
  • Travel permits;
  • Vaccination or health documentation where legally required;
  • Consent documentation for minors; and
  • Other required documents.

Jaribu may provide general travel information but customers remain responsible for ensuring that their documents are valid and sufficient for travel.

9. International and Cross-Border Travel

For travel outside South Africa, customers are responsible for meeting the immigration and entry requirements applicable to their nationality and destination.

Jaribu may coordinate transportation and tourism services but cannot guarantee immigration approval or entry into another country.

Border procedures, visa requirements and government regulations may change.

Customers should verify requirements with the relevant government authorities before travel.

10. Accommodation

Where accommodation forms part of a booking:

  • Room categories will be based on the confirmed booking;
  • Check-in and check-out times are determined by the accommodation provider;
  • Special requests are subject to availability;
  • Accommodation providers may have their own rules; and
  • Additional personal charges may be payable directly to the accommodation provider.

Room allocation may be determined by the accommodation provider.

11. Meals and Dietary Requirements

Where meals are included, the inclusions will be stated on the applicable tour page or booking confirmation.

Customers with dietary restrictions or allergies should notify Jaribu as early as possible.

Jaribu will communicate reasonable dietary requirements to suppliers where possible but cannot guarantee that every supplier can accommodate every dietary requirement.

12. Accessibility

Jaribu welcomes guests with accessibility requirements.

Customers should contact Jaribu before booking where they require:

  • Wheelchair access;
  • Mobility assistance;
  • Special seating;
  • Accessible accommodation;
  • Assistance with boarding;
  • Other accessibility arrangements.

Because vehicles, attractions, parks and accommodation providers vary, accessibility cannot always be guaranteed.

Jaribu will make reasonable efforts to identify suitable arrangements before confirmation.

13. Special Occasions and Requests

Requests relating to:

  • Birthdays;
  • Anniversaries;
  • Proposals;
  • Decorations;
  • Special meals;
  • Photography;
  • Private guides; or
  • Other special arrangements

should be made in advance.

Special requests are subject to availability and may involve additional charges.

PART B – STANDARD DAY TOUR CONDITIONS

These conditions apply to standard sightseeing, cultural, historical, city and day tours unless otherwise stated.

14. Departure Times

Customers must arrive at the specified pickup or meeting point on time.

Tour itineraries may be affected if a customer is late.

Jaribu may not be able to wait indefinitely for late guests because other customers and scheduled activities may be affected.

15. Itinerary Changes

The advertised itinerary represents the intended experience.

Jaribu may alter the order or timing of activities because of:

  • Traffic;
  • Weather;
  • Attraction operating hours;
  • Public events;
  • Safety;
  • Road conditions;
  • Operational requirements; or
  • Other unforeseen circumstances.

PART C – SAFARI CONDITIONS

16. Wildlife

Wildlife sightings are never guaranteed.

Guests must follow all instructions from guides, rangers and park authorities.

Guests must not:

  • Feed animals;
  • Approach wildlife;
  • Leave designated areas without permission;
  • Shout at or deliberately disturb animals;
  • Attempt to attract animals; or
  • Engage in behaviour that creates a safety risk.

17. Safari Vehicles

Guests must remain seated and follow vehicle safety instructions.

Standing or moving around the vehicle may be prohibited depending on the vehicle, location and circumstances.

Seatbelts should be worn where provided.

18. National Parks and Reserves

Guests must comply with the rules of the applicable:

  • National park;
  • Private reserve;
  • Conservation area; or
  • Other protected area.

Additional conservation, entry or activity fees may apply where stated.

19. Wildlife Risk

Wildlife encounters involve inherent risks that cannot be completely eliminated.

Jaribu will take reasonable safety measures and provide appropriate guidance.

Customers must follow safety instructions at all times.

PART D – NIGHTLIFE & ENTERTAINMENT TOURS

20. Age Restrictions

Certain nightlife venues, entertainment venues or activities may have minimum age requirements.

Customers are responsible for providing accurate age information where required.

Valid identification may be required by venues.

21. Alcohol

Where nightlife tours include venues serving alcohol, alcohol purchases may be excluded unless specifically stated.

Customers remain responsible for their own alcohol consumption.

Customers must not become intoxicated to a degree that creates a safety risk or disrupts the tour.

22. Venue Changes

Nightlife venues may change opening hours, admission requirements, entertainment schedules or operating conditions.

Jaribu may substitute a venue where reasonably necessary.

PART E — TRANSPORTATION & TRANSFERS

23. Transfer Bookings

Customers must provide:

  • Correct pickup address;
  • Correct destination;
  • Flight details where applicable;
  • Contact number; and
  • Relevant arrival/departure information.

Additional charges may apply where incorrect information results in additional travel or waiting time.

24. Airport Transfers

Customers should provide accurate flight details.

Where a flight is delayed or cancelled, Jaribu will make reasonable efforts to adjust the pickup where operationally possible.

Additional waiting or rescheduling costs may apply depending on the circumstances and applicable booking terms.

PART F – PRIVATE & CUSTOM TOURS

25. Custom Itineraries

Private and custom tours are designed around the customer’s requirements.

The confirmed quotation or itinerary will specify:

  • Services included;
  • Services excluded;
  • Price;
  • Number of travellers;
  • Dates;
  • Accommodation where applicable;
  • Transportation;
  • Activities; and
  • Special conditions.

Changes requested after confirmation may result in additional costs.

PART G – MULTI-DAY SAFARIS & HOLIDAY PACKAGES

26. Accommodation and Supplier Commitments

Multi-day tours may involve advance commitments to multiple suppliers.

Cancellation, amendment and refund conditions may therefore differ from standard day tours.

The conditions communicated in the quotation or booking confirmation will apply to the applicable package, subject to applicable law.

27. Luggage

Customers should travel with luggage appropriate for the vehicle and itinerary.

Luggage restrictions may apply to:

  • Small safari vehicles;
  • Domestic flights;
  • Light aircraft;
  • Boat transfers;
  • Remote lodges; and
  • Cross-border transportation.

Customers will be informed where specific restrictions apply.

PART H — CROSS-BORDER SOUTHERN AFRICAN TOURS

28. Border Crossings

Cross-border tours may involve immigration and customs procedures.

Jaribu cannot guarantee the speed of border processing.

Customers are responsible for ensuring that they possess all required documents.

29. Currency

Customers may need to carry or access local currency depending on the destination.

Exchange rates and banking charges may vary.

Prices quoted by Jaribu will specify the applicable currency.

PART I – HEALTH & SAFETY

30. Fitness and Medical Considerations

Customers should select tours appropriate to their physical ability.

Where a tour includes strenuous activities, the applicable product page should state the expected physical requirements.

Customers should notify Jaribu of relevant accessibility or safety requirements before participation.

31. Emergency Situations

If an emergency occurs, Jaribu and its guides may take reasonable steps to protect the health and safety of guests.

This may include:

  • Contacting emergency services;
  • Arranging medical assistance;
  • Changing an itinerary;
  • Returning to a safe location; or
  • Temporarily suspending an activity.

Additional medical, evacuation or transportation costs may be payable by the customer where they are not included in the booking or covered by insurance.

PART J – WEATHER & OPERATIONAL CONDITIONS

32. Weather

South Africa’s weather varies significantly by region and season.

Weather may affect:

  • Wildlife sightings;
  • Outdoor activities;
  • Boat trips;
  • Hiking;
  • Scenic routes;
  • Whale watching;
  • Beach activities; and
  • Other experiences.

Jaribu may modify an itinerary where necessary for safety or operational reasons.

PART K – TOUR-SPECIFIC CONDITIONS FOR WOOCOOMMERCE PRODUCTS

The following modules may be attached to individual Jaribu products.

Standard Day Tour

Cancellation: Standard cancellation schedule applies.

Duration: Approximate duration is stated on the product page.

Pickup: Pickup locations and times must be confirmed before departure.

Included: Only services specifically listed under “What’s Included”.

Excluded: Personal expenses, meals, entrance fees, activities or transportation not expressly listed are excluded.

Cultural & Historical Tour

Customers must comply with the rules of museums, heritage sites, memorials and cultural institutions.

Photography restrictions imposed by the venue must be respected.

Certain sites may close or change access arrangements without notice.

Safari / Wildlife Tour

Wildlife sightings cannot be guaranteed.

Guests must follow guide and reserve safety instructions.

Park entry, conservation and activity fees are included only where expressly stated.

Hiking / Nature Adventure

Customers should assess their physical fitness before booking.

Appropriate footwear, clothing, water and other equipment may be required.

Weather or trail conditions may result in route changes or cancellation where safety requires it.

Nightlife Tour

Entry is subject to venue rules and capacity.

Guests may be required to present valid identification.

Alcohol and personal purchases are excluded unless specifically stated.

Airport Transfer

The customer must provide accurate flight and pickup information.

The customer should notify Jaribu as soon as possible of significant flight changes.

Multi-Day Safari / Holiday Package

A detailed itinerary and package-specific terms will form part of the booking.

Accommodation, transport and activity availability are subject to supplier confirmation.

Special cancellation terms may apply.

Private / Custom Tour

The signed or accepted quotation and itinerary form part of the booking terms.

Additional services requested after confirmation may incur additional charges.

International / Cross-Border Tour

Customers are responsible for passports, visas, permits and entry requirements applicable to their nationality.

Travel insurance is strongly recommended.

Cross-border travel may be affected by immigration, customs, border, road, weather and government conditions.

33. Product-Specific Conditions Take Precedence

Where a particular Jaribu tour product has clearly stated special conditions, those conditions will apply specifically to that product in addition to these Booking Terms.

They will not override mandatory rights or protections under applicable law.

34. Contact

Jaribu Tours & Safaris

Email: booking @jaributours.co.za
Phone: +27 62 465 1308
WhatsApp: +27 62 465 1308
Website: www.jaributours.co.za

Thank you for choosing Jaribu Tours & Safaris.

We look forward to welcoming you and helping you discover South Africa and the wider African continent.