Last Updated: 17 September 2026

Jaribu Tours & Safaris (“Jaribu”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit our website, make a booking, contact us or use our tours, safaris, transportation and travel services.

This policy applies to information collected through our website, booking systems, forms, email, telephone, WhatsApp, social media and other legitimate business channels.

Jaribu processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable laws.

1. Information We Collect

Depending on your interaction with Jaribu, we may collect:

Personal and contact information

  • Full name;
  • Email address;
  • Telephone number;
  • WhatsApp number;
  • Country of residence;
  • Preferred communication method.

Booking information

  • Booking number;
  • Tour or safari selected;
  • Travel date;
  • Number of participants;
  • Pickup location;
  • Drop-off location;
  • Accommodation information where relevant;
  • Special requests;
  • Booking history.

Payment information

Payments may be processed through third-party payment providers.

Jaribu generally does not need to store your complete card number or card security code.

Payment providers may process payment information according to their own privacy policies and security requirements.

Travel-related information

Where necessary for providing a service, we may process information such as:

  • Passenger details;
  • Passport or travel-document information;
  • Visa-related information;
  • Emergency contact information;
  • Nationality;
  • Accommodation details;
  • Border-crossing information.

We will only request information reasonably necessary for the relevant service.

Special requirements

Where necessary and appropriately justified, we may collect information relating to:

  • Accessibility requirements;
  • Dietary requirements;
  • Mobility requirements;
  • Safety considerations; or
  • Other information necessary to provide the requested service.

Customers should avoid submitting unnecessary sensitive information.

2. How We Collect Information

We may collect personal information when you:

  • Visit our website;
  • Create or use an account;
  • Complete a booking;
  • Submit an enquiry;
  • Complete a contact form;
  • Request a quotation;
  • Contact us by email;
  • Contact us by telephone or WhatsApp;
  • Subscribe to marketing communications;
  • Participate in a tour;
  • Submit a complaint;
  • Request a refund; or
  • Communicate with us through another legitimate business channel.

Where reasonably practicable, we collect information directly from the person to whom it relates.

3. Why We Use Personal Information

Jaribu may process personal information for purposes including:

  • Processing bookings;
  • Confirming reservations;
  • Communicating with customers;
  • Providing tours and travel services;
  • Arranging transportation;
  • Arranging accommodation and activities;
  • Processing payments;
  • Processing cancellations and refunds;
  • Managing customer requests;
  • Providing customer support;
  • Handling Lost & Found matters;
  • Improving our services;
  • Maintaining business records;
  • Preventing fraud;
  • Managing security;
  • Complying with legal obligations; and
  • Resolving disputes.

4. Marketing Communications

Where permitted by law, Jaribu may send marketing communications about:

  • Tours;
  • Safaris;
  • Travel packages;
  • Special offers;
  • Destinations;
  • Travel information; and
  • Other relevant services.

Where consent is required, we will obtain it in an appropriate manner.

Customers may unsubscribe from marketing communications at any time using the available unsubscribe mechanism or by contacting Jaribu.

Unsubscribing from marketing communications does not prevent Jaribu from sending essential service communications relating to an existing booking.

5. Sharing Personal Information

Jaribu may disclose relevant personal information to trusted third parties where reasonably necessary to provide the requested service or fulfil a legitimate business or legal purpose.

These may include:

  • Hotels and lodges;
  • Game reserves;
  • National parks;
  • Transport providers;
  • Tour guides;
  • Activity providers;
  • Airlines;
  • Payment providers;
  • Technology providers;
  • Booking platforms;
  • Communication providers;
  • Professional advisers;
  • Insurers; and
  • Government or law-enforcement authorities where legally required.

Jaribu will seek to limit information shared to what is reasonably necessary for the relevant purpose.

6. International Transfers

Some suppliers or technology providers may process information outside South Africa.

Where personal information is transferred internationally, Jaribu will take reasonable steps to ensure that the transfer and processing comply with applicable data-protection requirements.

7. Payment Information

Online payments may be processed by independent payment service providers.

Jaribu does not ordinarily require access to or storage of complete payment-card security information.

Customers should review the applicable payment provider’s privacy and security information where relevant.

8. Cookies and Website Technologies

Jaribu’s website may use cookies and similar technologies for purposes such as:

  • Website functionality;
  • Security;
  • Shopping-cart functionality;
  • Booking functionality;
  • Website analytics;
  • Performance monitoring;
  • Remembering preferences; and
  • Marketing where applicable.

You may configure your browser to restrict certain cookies. However, disabling essential cookies may affect website functionality.

Where required, Jaribu will provide appropriate cookie notices or consent mechanisms.

9. Website Analytics

Jaribu may use analytics and website-performance tools to understand how visitors use the website.

Analytics information may include:

  • Pages visited;
  • Approximate location;
  • Device type;
  • Browser information;
  • Referral source;
  • Website interactions; and
  • Technical information.

Analytics providers may process information according to their own privacy policies.

10. Data Security

Jaribu takes reasonable technical and organisational measures to protect personal information against:

  • Loss;
  • Theft;
  • Unauthorised access;
  • Unauthorised disclosure;
  • Alteration; and
  • Destruction.

Security measures may include:

  • Access controls;
  • Password protection;
  • Secure hosting;
  • Software updates;
  • Restricted administrative access;
  • Secure payment processing; and
  • Appropriate data-handling procedures.

No electronic transmission or storage system can be guaranteed to be completely secure.

11. Retention of Personal Information

Jaribu retains personal information only for as long as reasonably necessary for the purpose for which it was collected, or where retention is permitted or required by applicable law.

Retention periods may depend on:

  • The type of information;
  • The nature of the transaction;
  • Legal requirements;
  • Accounting requirements;
  • Dispute-resolution requirements;
  • Fraud-prevention requirements; and
  • Legitimate business needs.

When information is no longer required, Jaribu will take reasonable steps to securely delete, destroy or de-identify it where appropriate.

12. Access to Personal Information

Subject to applicable law, individuals may request access to personal information held about them.

Requests should be submitted to:

Information/Privacy Contact: Emmanuel N. – System Administrator
Email: [email protected]

Jaribu may require reasonable verification of identity before processing an access request.

13. Correction of Personal Information

Customers may request correction or updating of inaccurate or incomplete personal information.

We encourage customers to notify us promptly if their contact or booking information changes.

14. Objection to Processing

Where applicable under POPIA, individuals may object to certain processing of their personal information.

Requests should be submitted using the contact details provided in this policy.

15. Complaints

If you believe that Jaribu has processed your personal information unlawfully or has not adequately addressed your privacy concern, please contact us first so that we can investigate.

You may also have the right to lodge a complaint with the Information Regulator of South Africa.

16. Children’s Information

Our services may involve bookings for children.

Where personal information relating to a child is required, Jaribu will handle that information with appropriate care and in accordance with applicable law.

Parents or lawful guardians should provide information relating to children only where necessary for the booking or service.

17. Third-Party Websites

Our website may contain links to third-party websites, including:

  • Payment providers;
  • Accommodation providers;
  • Attractions;
  • Social media platforms;
  • Travel partners; and
  • Other external websites.

Jaribu is not responsible for the privacy practices of third-party websites.

Customers should review the privacy policy of the relevant third party before providing information.

18. Changes to This Privacy Policy

Jaribu may update this Privacy Policy from time to time to reflect:

  • Changes in law;
  • Changes to our services;
  • Changes to technology;
  • Changes to our information-processing practices; or
  • Other legitimate business requirements.

The latest version will be published on this website.

19. Contact Us

For privacy-related questions or requests:

Jaribu Tours & Safaris
Privacy Contact: Emmanuel N. – System Administrator
Email: +27 62 465 1308
Phone: +27 62 465 1308
Physical Address: 5 Phlox Av. Germiston 1401, Johannesburg, South Africa

We are committed to handling personal information responsibly, transparently and securely.