Last Updated: 17 September 2026

Welcome to Jaribu Tours & Safaris.

These Terms & Conditions govern the use of the Jaribu Tours & Safaris website and the purchase and use of tours, safaris, transportation services, holidays, activities, travel packages and other services offered by Jaribu Tours & Safaris (“Jaribu”, “we”, “us” or “our”).

By accessing our website, submitting an enquiry, making a booking or participating in a Jaribu service, you agree to be bound by these Terms & Conditions together with the applicable Booking Terms, Cancellation & Refund Policy, Privacy Policy and any tour-specific conditions communicated to you.

Where there is a conflict between these Terms and a specific written booking condition, the specific booking condition will apply to that booking, subject to applicable law.

1. About Jaribu Tours & Safaris

Jaribu Tours & Safaris provides tourism and travel-related services that may include:

  • Cultural and historical tours;
  • City and sightseeing tours;
  • Wildlife safaris;
  • National Park and game reserve experiences;
  • Nature and adventure experiences;
  • Nightlife and entertainment tours;
  • Airport transfers and transportation;
  • Private and customised tours;
  • Multi-day holidays and travel packages;
  • Cross-border and Southern African tours; and
  • Other tourism-related services.

Certain services may be delivered directly by Jaribu and others may involve independent third-party suppliers.

2. Definitions

For purposes of these Terms:

“Customer”, “guest”, “traveller” or “you” means the person making a booking or participating in a Jaribu service.

“Booking” means a confirmed reservation for a Jaribu tour, safari, activity, transfer, package or other service.

“Booking Holder” means the person responsible for making and managing a booking.

“Service” means any tour, safari, transportation, activity, accommodation package, holiday or other service supplied or arranged by Jaribu.

“Supplier” means a third-party accommodation provider, transport operator, attraction, activity provider, guide, park, reserve, airline or other service provider used in connection with a booking.

3. Website Use

You agree to use this website lawfully and responsibly.

You must not:

  • Use the website for fraudulent purposes;
  • Submit false or misleading information;
  • Attempt to interfere with website security;
  • Attempt to gain unauthorised access to website systems;
  • Copy or reproduce website content without permission;
  • Use automated systems to misuse the website; or
  • Use the website in a way that may damage Jaribu or other users.

Jaribu reserves the right to suspend or restrict access where reasonably necessary to protect the website, customers or business operations.

4. Website Information

Jaribu makes reasonable efforts to ensure that information published on the website is accurate and current.

However, tourism information may change because of:

  • Seasonal conditions;
  • Supplier availability;
  • Government or park requirements;
  • Weather;
  • Road conditions;
  • Operational changes;
  • Conservation restrictions;
  • Attraction opening hours; or
  • Other circumstances beyond Jaribu’s reasonable control.

Photographs are intended to illustrate the experience and may not always represent the exact vehicle, accommodation room, wildlife encounter, scenery or activity available on a particular departure.

Wildlife sightings, weather conditions and certain experiences cannot be guaranteed.

5. Prices

Prices displayed on the website are stated in the currency indicated on the applicable booking page.

Unless otherwise stated, the displayed price will identify the applicable inclusions and exclusions.

Prices may vary according to:

  • Travel date;
  • Number of participants;
  • Accommodation category;
  • Seasonal demand;
  • Supplier pricing;
  • Exchange-rate movements;
  • Government charges;
  • Park or conservation fees; and
  • Other applicable costs.

A price becomes applicable to a booking once the booking has been confirmed, subject to any disclosed pricing conditions.

6. Booking Confirmation

A booking is considered confirmed when:

  1. Jaribu has accepted the booking;
  2. The required deposit or full payment has been received; and
  3. A booking confirmation or equivalent confirmation has been issued.

Submitting a booking request or placing an item in an online shopping cart does not necessarily constitute confirmation.

Jaribu reserves the right to correct obvious pricing or availability errors before confirmation.

7. Payment

Payment must be made using the payment method made available for the applicable booking.

Payment methods may include:

  • Credit or debit card;
  • EFT/bank transfer;
  • Online payment gateway;
  • Other approved electronic payment methods.

Some payment methods may not be available for every product, customer, currency or booking period.

Where a deposit is accepted, the balance must be paid by the deadline specified in the booking confirmation.

Failure to pay the required balance by the applicable deadline may result in cancellation of the booking subject to the applicable cancellation terms.

8. Cancellation and Refunds

Cancellations and refunds are governed by Jaribu’s Cancellation, Refund & Booking Policy.

Customers should read that policy before completing a booking.

Different cancellation conditions may apply to:

  • Standard day tours;
  • Multi-day safaris;
  • Private tours;
  • Custom itineraries;
  • Accommodation packages;
  • International and cross-border tours;
  • Promotional rates; and
  • Bookings involving non-refundable third-party services.

9. Changes to Bookings

Requests to change a booking are subject to availability and the applicable Booking Terms.

Changes may include:

  • Travel date;
  • Number of guests;
  • Pickup location;
  • Drop-off location;
  • Accommodation;
  • Tour itinerary;
  • Activities; or
  • Other booking details.

Additional charges may apply where a requested change results in additional supplier or operating costs.

10. Tour Itineraries

Jaribu may make reasonable changes to an itinerary where necessary because of:

  • Weather;
  • Road or traffic conditions;
  • Safety concerns;
  • Wildlife or conservation requirements;
  • Attraction or park closures;
  • Supplier availability;
  • Government requirements;
  • Operational considerations; or
  • Other circumstances beyond Jaribu’s reasonable control.

Where an itinerary change is necessary, Jaribu will endeavour to provide an alternative experience of comparable value where reasonably possible.

11. Transportation

Transportation may be provided by Jaribu or an independent transport partner.

Customers must comply with reasonable instructions relating to:

  • Seatbelts;
  • Vehicle safety;
  • Pickup and drop-off procedures;
  • Luggage;
  • Vehicle conduct; and
  • Driver or guide instructions.

Customers must not engage in conduct that creates a safety risk to themselves, other passengers, employees or third parties.

12. Pickup and Drop-Off

Customers are responsible for providing accurate pickup and drop-off information.

Customers must be ready at the confirmed pickup location at the specified time.

Incorrect addresses, inaccessible locations, late arrival or failure to be present may result in additional transportation costs or missed departure.

13. Customer Responsibilities

Customers must:

  • Provide accurate booking information;
  • Provide accurate contact details;
  • Follow reasonable instructions from guides and drivers;
  • Respect local communities and cultural sites;
  • Follow park and conservation rules;
  • Respect wildlife;
  • Comply with applicable laws;
  • Take reasonable care of personal belongings; and
  • Inform Jaribu of relevant requirements affecting participation.

14. Health, Fitness and Medical Conditions

Customers are responsible for assessing whether they are physically and medically able to participate in a particular activity.

Some tours may involve:

  • Walking;
  • Uneven terrain;
  • Hiking;
  • Boat travel;
  • Long vehicle journeys;
  • Wildlife viewing;
  • Heat or cold;
  • Remote locations; or
  • Other physical conditions.

Customers should inform Jaribu before booking where they have a condition, disability or accessibility requirement that may affect safe participation.

Jaribu will make reasonable efforts to accommodate accessibility requirements where possible.

15. Alcohol, Drugs and Unsafe Behaviour

Customers must not participate while intoxicated to a degree that creates a safety risk.

Illegal drugs are prohibited.

Jaribu may refuse participation or require a customer to leave a tour where their conduct creates a reasonable safety risk or materially disrupts the experience of other guests.

Where a customer is removed or refuses to participate because of their own unsafe or unlawful conduct, refunds will be handled according to the applicable booking conditions and applicable law.

16. Wildlife and Safari Safety

Wild animals are unpredictable.

Customers participating in wildlife tours and safaris must:

  • Follow guide instructions;
  • Remain inside designated vehicles or areas where required;
  • Not approach, feed or disturb wildlife;
  • Not make unnecessary noise or movements;
  • Observe park and reserve rules; and
  • Follow all safety instructions.

Jaribu cannot guarantee sightings of particular animals, including the Big Five.

17. Children and Minors

A parent, guardian or responsible adult is responsible for minors participating in a Jaribu service.

Certain activities may have minimum age requirements or other restrictions.

Parents or guardians should review the applicable tour conditions before booking for children.

18. Personal Belongings

Customers are responsible for taking reasonable care of their belongings.

Jaribu’s Lost & Found Policy applies to items found in connection with our tours, vehicles or services.

Customers should take particular care with:

  • Passports;
  • Identification documents;
  • Money;
  • Bank cards;
  • Mobile phones;
  • Cameras;
  • Laptops;
  • Medication;
  • Jewellery; and
  • Other valuable property.

19. Third-Party Services

Jaribu may arrange services provided by third parties.

These may include:

  • Hotels;
  • Lodges;
  • Game reserves;
  • National parks;
  • Airlines;
  • Restaurants;
  • Attractions;
  • Activity operators;
  • Boat operators;
  • Transport companies;
  • Local guides; and
  • Other tourism providers.

Third-party services may be subject to their own terms, safety requirements, cancellation policies and operating conditions.

Jaribu will make reasonable efforts to select and coordinate appropriate suppliers but cannot control every aspect of a third party’s operations.

20. Force Majeure and Unforeseen Events

Jaribu will not be responsible for delays, cancellations or changes caused by circumstances beyond its reasonable control, subject to applicable law.

These may include:

  • Natural disasters;
  • Severe weather;
  • Flooding;
  • Wildfires;
  • Government restrictions;
  • Road closures;
  • Civil unrest;
  • Significant security incidents;
  • Park closures;
  • Supplier failure;
  • Infrastructure failure;
  • Public health emergencies; or
  • Other extraordinary circumstances.

Where reasonably possible, Jaribu will assist customers with alternative arrangements.

21. Responsibility and Liability

Jaribu will provide services with reasonable care and skill and in accordance with applicable law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Jaribu is not responsible for loss or damage caused solely by circumstances outside its reasonable control, subject to applicable law.

Nothing in these Terms removes a customer’s statutory consumer rights or remedies.

22. Indemnity

To the extent permitted by law, a customer may be responsible for reasonable losses or costs caused by their unlawful, intentional or materially negligent conduct, including damage they cause to property or serious disruption to a service.

This provision does not apply to the extent that the loss was caused by Jaribu’s own unlawful conduct, negligence or failure to meet a legal obligation.

23. Complaints

Jaribu encourages customers to raise concerns as soon as possible so that we have an opportunity to investigate and resolve them.

Complaints may be submitted to:

Email: [email protected]

Customers should provide their booking number, date of service and a description of the issue.

Jaribu will endeavour to acknowledge and investigate complaints within a reasonable period.

24. Intellectual Property

Unless otherwise stated, content appearing on the Jaribu website, including:

  • Logos;
  • Branding;
  • Text;
  • Photographs;
  • Graphics;
  • Videos;
  • Layouts; and
  • Other original material

is owned by or licensed to Jaribu Tours & Safaris and may not be reproduced or commercially exploited without permission.

25. Privacy

Jaribu processes personal information in accordance with its Privacy Policy and applicable South African data-protection law.

Customers should read the Privacy Policy before providing personal information through the website.

26. Electronic Communications

Customers agree that Jaribu may communicate with them electronically in connection with bookings, payments, confirmations, changes, cancellations, travel instructions and customer service.

Electronic records may be used to maintain booking and transaction records, subject to applicable law.

27. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or other competent dispute-resolution body.

Nothing in this clause prevents a consumer from exercising a statutory right to use a competent regulatory, ombudsman, tribunal or other dispute-resolution mechanism where available.

28. Changes to These Terms

Jaribu may update these Terms from time to time.

The version applicable to a booking will generally be the version communicated or made applicable at the time the booking was confirmed, unless a later change is required by law.

The current version will be published on the Jaribu website.

29. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the extent necessary and the remaining provisions will continue to apply to the extent permitted by law.

30. Contact Jaribu Tours & Safaris

Jaribu Tours & Safaris

Email: [email protected]
Telephone: +27 62 465 1308
WhatsApp: +27 62 465 1308
Physical Address: 5 phlox Av. Germiston 1401, Johannesburg, South Africa
Website: www.jaributours.co.za

By making a booking with Jaribu Tours & Safaris, you acknowledge that you have had an opportunity to review these Terms & Conditions and the other applicable policies.